FAQS
Recovery Access
3. Recovery Access / User Activation
In case you have lost access to the anoGov electronic procurement platform, due to the use of a new qualified digital certificate, all you need to do now is to associate this new certificate to your registration, by following the steps below.
1 - Go to the anoGov page of a contracting authority of your choice and select the “Set/Recover Password” option.
2 - This process consists of identifying the company and the user for whom access to the platform must be recovered.
3 - After carrying out this procedure, the user in question will receive an email with a validation code (it may take up to 10 minutes). This information is displayed on the platform page:
Step 1 – Go to the anoGov page of a contracting authority of your choice and select the “Do you have a new certificate?” option.
Step 2 – This process involves identifying the company and the user for whom access to the platform needs to be recovered.
Step 3 – Once this procedure has been completed, an email will be sent to the specified/registered email address (this may take up to 10 minutes). This information is displayed on the platform page:
Certificate Association Video:
Certificate Association – Step-by-Step:
Step 1 – After receiving the “Activation Password” email, activate your user account by selecting the “click here” option in the email.
The following window will be displayed.
Step 2 – Select the “Load Certificates” option. A JNLP file will then be downloaded, which should be opened using the Java application.
Step 3 – Next, select the “List / Update Certificates” option and add the new Qualified Digital Certificate installed on your computer by clicking “Add” in the certificate list.
Step 4 – Finally, select the “Submit” button to complete the user activation process.
NOTES:
- You should select the authentication option to enable authentication on the platform, and the signing option if the certificate is to be used for signing documents.
- If you are using Multicert certificates or a Citizen Card, you must add both certificates: the authentication certificate and the signing certificate. If you are using a DigitalSign certificate, you will only have one certificate to add.
- If you wish to use the signing function and it is not active, you should contact the certification authority that issued your certificate.
We would like to take this opportunity to point out that a QDC – Qualified Digital Certificate contains sensitive information relating to the individual and/or organisation to which it belongs, even if the certificate has expired.
To prevent any harm resulting from misuse or unauthorised access by third parties, we recommend destroying the device in order to permanently invalidate the certificate.
