Frequently Asked Questions
1. Framework
AnoGov Platform is in compliance with all legal requirements established in Law 18/2008, of January the 29th, which approves the Public eProcurement Code (PPC) with the respective amendments and republishings. This law is applicable to any contract which is celebrated by one of the Contracting Authorities referred in article 2 of the PPC, irrespective to its nature and designation.
2. Registration
Click here and follow the instructions.
To ensure compliance with all security requirements arising from ISO 27001 certification, the registration process will be completed within 3 working days. From that point onwards, you will be able to use this entity’s anoGov platform and take advantage of its wide range of features.
NOTE: If you have subscribed to the “Single Registration” service, you can access the platform immediately after completing the data entry process.
3. Recovery Access / User Activation
In case you have lost access to the anoGov electronic procurement platform, due to the use of a new qualified digital certificate, all you need to do now is to associate this new certificate to your registration, by following the steps below.
1 - Go to the anoGov page of a contracting authority of your choice and select the “Set/Recover Password” option.
2 - This process consists of identifying the company and the user for whom access to the platform must be recovered.
3 - After carrying out this procedure, the user in question will receive an email with a validation code (it may take up to 10 minutes). This information is displayed on the platform page:
4 - Upon receiving the email containing the activation code, you must set your password by clicking the “Here” button
If you have lost access to the anoGov electronic public procurement platform because you are using a new qualified digital certificate and need to link it to your account, follow the steps below.
Step 1 – Go to the anoGov page of a contracting authority of your choice and select the “Do you have a new certificate?” option.
Step 2 – This process involves identifying the company and the user for whom access to the platform needs to be recovered.
Step 3 – Once this procedure has been completed, an email will be sent to the specified/registered email address (this may take up to 10 minutes). This information is displayed on the platform page:
Certificate Association Video:
Certificate Association – Step-by-Step:
Step 1 – After receiving the “Activation Password” email, activate your user account by selecting the “click here” option in the email.
The following window will be displayed.
Step 2 – Select the “Load Certificates” option. A JNLP file will then be downloaded, which should be opened using the Java application.
Step 3 – Next, select the “List / Update Certificates” option and add the new Qualified Digital Certificate installed on your computer by clicking “Add” in the certificate list.
Step 4 – Finally, select the “Submit” button to complete the user activation process.
NOTES:
- You should select the authentication option to enable authentication on the platform, and the signing option if the certificate is to be used for signing documents.
- If you are using Multicert certificates or a Citizen Card, you must add both certificates: the authentication certificate and the signing certificate. If you are using a DigitalSign certificate, you will only have one certificate to add.
- If you wish to use the signing function and it is not active, you should contact the certification authority that issued your certificate.
We would like to take this opportunity to point out that a QDC – Qualified Digital Certificate contains sensitive information relating to the individual and/or organisation to which it belongs, even if the certificate has expired.
To prevent any harm resulting from misuse or unauthorised access by third parties, we recommend destroying the device in order to permanently invalidate the certificate.
4. Qualified Digital Certificates
Click here and follow the instructions.
On average, a Qualified digital certificate takes 5 weekdays to be issued. The urgent requests are issued in 24 hours but they must be collected at company facilities of the Issuing Authority.
Click in the links below to confirm your access to the Certificates Revoked List (CRL) of each Issuing Authority. You just need to confirm the access to the links, it is not necessary to download the files:
Yes, it is now possible to use the Digital Mobile Key (CMD) to sign submissions on the platform. To enable this functionality, you must first register with the Autenticação.gov application by following the steps below:
· Open the Autenticação.gov application.
· Tap the bell icon at the bottom of the application.
· The notification centre will appear, with a notification allowing you to register the Digital Mobile Key for signing in other applications.
· Once it has been registered, restart the submission process on the platform. The Digital Mobile Key will then appear as a certificate option.
NOTE – The name of the certificate holder for the Digital Mobile Key appears in lower case, unlike the Citizen Card certificate, where the certificate holder’s name appears entirely in upper case.
5. Timestamps
Timestamps are a Public eProcurement legal requirement. AnoGov platform complies with the provisions of Order no 10583/2014 paragraph a 5, of August the 6th, published in DRE 2nd series, August the 14th.
We accept the Qualified digital certificates issued by authorized entities included in TSL published by the GNS ( National Security Cabinet).
Click here and follow the instructions.
The configuration of interoperable time stamps is carried out during the submission process.
Click the “Submit” option in the documents section and answer the following questions:
Do you wish to purchase time stamps? No
Use external time stamps? Yes
Nationality of the provider: Portuguese
Select the provider: Multicert / DigitalSign / GlobalTrust / Marketware
Enter the standardised unique identifier.
Tick the “I have read and accept” box.
Click “Proceed”.
After completing these steps, select the type of document you wish to submit and click the “Start Submission” option.
6. Access to the Procedure Documents
If you are in “Last announcements”, you will only be able to see notices published in the Diário da República (DR) and the Official Journal of the European Union (JOUE).
To access the procurement documents, go to the “Procedures” menu within the Contracting Authority. To do so, access the page Public eTendering currently in progress, enter a search criterion, such as the name or tax identification number (VAT) of the entity, and click “Search”. Once you have located the procedure you are looking for, go to the “Documents” tab, where you will be able to access the remaining documents.
To view completed/terminated procedures, access the list of all procedures and click the option highlighted below, “View Completed/Terminated Procedures”.
7. Documents Download
If the preview option is not available, you should download the document using the Java tool. To do so, follow these steps:
· Click on the submission name (the underlined name)
· A JNLP file will be downloaded, which should be opened using the Java application.
· When Java opens, you will be asked to select the destination folder where you want the documents to be saved.
· Then simply click the “Download” option and the download will be complete.
8. Documents and Proposals Submission
During the proposals submission the documents are encrypted and are only available after being opened by the Contracting Authorities. By this time they are also available to all competitors.
During the proposals submission the documents are encrypted and are only available after being opened by the Contracting Authorities. By this time they are also available to all competitors.
During the tender submission process, the documents are encrypted and will only become available again once they have been opened by the Contracting Authority. At that point, they will also be accessible to all tenderers.
However, the list of submitted files can be viewed through the upload confirmation notification.
During the submission process, the platform signs the submission using the user’s certificate.
All documents must be signed before they are submitted, using a Qualified Digital Certificate.
To submit a tender, access the procedure you wish to participate in and in which you are already registered. Within the procedure, go to the “Documents” tab and select the “Submit+” option.
9. User Management
- After signing in to the Contracting Authority’s page, go to “User Management”, available in the top-right corner.
- Within User Management, click “Add User”.
- Enter the requested information.
- Once you have completed the fields, wait for an email containing the available methods of accessing the platform and set your preferred access method (using a certificate or email address and password).
NOTE: The user’s email address cannot be the same as an email address already registered.
For security and data integrity reasons, we are unable to delete user records. Instead, users can be deactivated.
To deactivate a user, after signing in to the page of a Contracting Authority that you have previously accessed, follow these steps:
Step 1 – Go to “User Management” (in the top-right corner of the Contracting Authority’s page)
Step 2 – Select the user in question.
Step 3 – Select “Deactivate” / “Activate”.
