3.2 User Activation

After receiving the email with the activation code, you must activate the user by selecting the option “Activate User” on the anoGov page of the contracting entity.

The following window will be displayed:

Fill in the gaps referring to the company’s NIF, email address of the user who is recovering access, enter the activation code received in the email and click “Continue”.

Then, access the option “List / update certificates” and add the new Qualified Digital Certificate that is inserted in your machine by clicking “Add”, in the list of certificates.

Finally, select the “Send” button to complete the user activation process.


  1. You must select the authentication option to be able to authenticate on the platform and the signature option if the certificate is used for signing documents.
  2. If you are using Multicert certificates or a citizen card you must add the two certificates or the authentication and signature. If you use the DigitalSign certificate you only have one certificate to add.
  3. If you want to use the signature component and it is not active, you should contact the certification body of your certificate.
  4. Once the activation code has been used or the three days of its sending has passed by, it expires and a new code must be sent.

We take this opportunity to inform you that a CDQ – Qualified Digital Certificate contains sensitive information concerning the person and/or organisation to which you belong, even if it is out of date, i.e. it has already expired. In order to avoid damage resulting from improper use or unauthorised access by third parties, we advise you to destroy the device in order to invalidate it permanently.