{"id":2666,"date":"2023-07-10T14:08:55","date_gmt":"2023-07-10T13:08:55","guid":{"rendered":"https:\/\/anogov.com\/home\/?page_id=2666"},"modified":"2023-07-10T14:13:55","modified_gmt":"2023-07-10T13:13:55","slug":"recuperar-acesso-perguntas-frequentes-en","status":"publish","type":"page","link":"https:\/\/anogov.com\/home\/en\/recuperar-acesso-perguntas-frequentes-en\/","title":{"rendered":"Recuperar Acesso &#8211; Perguntas Frequentes &#8211; EN"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2666\" class=\"elementor elementor-2666\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6003e687 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6003e687\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3d2e38\" data-id=\"e3d2e38\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cebfc2e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6cebfc2e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">FAQS<br>\nRecovery Access<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8be0ae1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"8be0ae1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35b3762\" data-id=\"35b3762\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-979d4e5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"979d4e5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">3.  Recovery Access \/ User Activation<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66ec418 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"66ec418\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69ef49571d441\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-66ec418\">\n                        <a href=\"#collapse-56b6b4569ef49571d441\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-56b6b4569ef49571d441\" aria-expanded=\"false\" aria-controls=\"Collapse-56b6b4569ef49571d441\">\n                            \n                            <span class=\"ekit-accordion-title\">3.1 Recovery Access<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-56b6b4569ef49571d441\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-66ec418\" data-parent=\"#accordion-69ef49571d441\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"ufaq-faq-body ufaq-body-1264\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><div class=\"ufaq-faq-body ufaq-body-26830\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><p>In case you have lost access to the anoGov electronic procurement platform, due to the use of a new qualified digital certificate, all you need to do now is to associate this new certificate to your registration, by following the steps below.<\/p><p><strong>1<\/strong> - Go to the anoGov page of a contracting entity of your choice and select the \u201cRecover Access\u201d option:<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-1508 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-1.jpg\" alt=\"\" width=\"488\" height=\"234\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-1.jpg 488w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-1-300x144.jpg 300w\" sizes=\"(max-width: 488px) 100vw, 488px\" \/><\/figure><\/div><p><strong>2<\/strong> - This process consists of identifying the company and the user for whom access to the platform must be recovered.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" class=\"aligncenter wp-image-1509 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-2.jpg\" alt=\"\" width=\"580\" height=\"452\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-2.jpg 580w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-2-300x234.jpg 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/figure><\/div><p><strong>3<\/strong> - After carrying out this procedure, the user in question will receive an email with a validation code (it may take up to 10 minutes). This information is displayed on the platform page:<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" class=\"aligncenter wp-image-1510 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-3.jpg\" alt=\"\" width=\"296\" height=\"151\" \/><\/figure><\/div><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-66ec418\">\n                        <a href=\"#collapse-47edda269ef49571d441\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-47edda269ef49571d441\" aria-expanded=\"false\" aria-controls=\"Collapse-47edda269ef49571d441\">\n                            \n                            <span class=\"ekit-accordion-title\">3.2 User Activation<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-47edda269ef49571d441\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-66ec418\" data-parent=\"#accordion-69ef49571d441\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"ufaq-faq-body ufaq-body-26915\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><figure class=\"wp-block-video\"><p><div style=\"width: 800px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-2666-1\" width=\"800\" height=\"385\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/3-2-1.m4v?_=1\" \/><a href=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/3-2-1.m4v\">https:\/\/anogov.com\/home\/wp-content\/uploads\/3-2-1.m4v<\/a><\/video><\/div><\/p><\/figure><p><strong>Step by step user activation<\/strong><\/p><p>Step 1 \u2013 After receiving the email with the activation code, you must activate the user by selecting the option \u201cActivate User\u201d on the anoGov page of the contracting entity.<\/p><p>The following window will be displayed:<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1511 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2.png\" alt=\"\" width=\"955\" height=\"365\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2.png 955w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2-300x115.png 300w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2-768x294.png 768w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2-600x229.png 600w\" sizes=\"(max-width: 955px) 100vw, 955px\" \/><\/figure><\/div><p>Step 2 \u2013 Fill in the gaps referring to the company\u2019s NIF, email address of the user who is recovering access, enter the activation code received in the email and click \u201cContinue\u201d.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1512 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3.jpg\" alt=\"\" width=\"865\" height=\"415\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3.jpg 865w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3-300x144.jpg 300w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3-768x368.jpg 768w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3-600x288.jpg 600w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure><\/div><p>Step 3 \u2013 Then, access the option \u201cList \/ update certificates\u201d and add the new Qualified Digital Certificate that is inserted in your machine by clicking \u201cAdd\u201d, in the list of certificates.<\/p><p>Step 4 \u2013 Finally, select the \u201cSend\u201d button to complete the user activation process.<\/p><p>NOTES:<\/p><ol><li>You must select the authentication option to be able to authenticate on the platform and the signature option if the certificate is used for signing documents.<\/li><li>If you are using Multicert certificates or a citizen card you must add the two certificates or the authentication and signature. If you use the DigitalSign certificate you only have one certificate to add.<\/li><li>If you want to use the signature component and it is not active, you should contact the certification body of your certificate.<\/li><li>Once the activation code has been used or the three days of its sending has passed by, it expires and a new code must be sent.<\/li><\/ol><p>Once the activation code has been used or the three days of its sending has passed by, it expires and a new code must be sent.<\/p><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Recovery Access 3. Recovery Access \/ User Activation 3.1 Recovery Access In case you have lost access to the anoGov electronic procurement platform, due to the use of a new qualified digital certificate, all you need to do now is to associate this new certificate to your registration, by following the steps below. 1 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2666","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2666"}],"collection":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/comments?post=2666"}],"version-history":[{"count":4,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2666\/revisions"}],"predecessor-version":[{"id":2681,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2666\/revisions\/2681"}],"wp:attachment":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/media?parent=2666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}