{"id":2666,"date":"2023-07-10T14:08:55","date_gmt":"2023-07-10T13:08:55","guid":{"rendered":"https:\/\/anogov.com\/home\/?page_id=2666"},"modified":"2026-08-10T10:36:04","modified_gmt":"2026-08-10T10:36:04","slug":"recuperar-acesso-perguntas-frequentes-en","status":"publish","type":"page","link":"https:\/\/anogov.com\/home\/en\/recuperar-acesso-perguntas-frequentes-en\/","title":{"rendered":"Recuperar Acesso &#8211; Perguntas Frequentes &#8211; EN"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2666\" class=\"elementor elementor-2666\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6003e687 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6003e687\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3d2e38\" data-id=\"e3d2e38\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cebfc2e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6cebfc2e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">FAQS<br>\nRecovery Access<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8be0ae1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"8be0ae1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-35b3762\" data-id=\"35b3762\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-979d4e5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"979d4e5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">3.  Recovery Access \/ User Activation<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66ec418 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"66ec418\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a7b384eec6f6\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-66ec418\">\n                        <a href=\"#collapse-56b6b456a7b384eec6f6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-56b6b456a7b384eec6f6\" aria-expanded=\"false\" aria-controls=\"Collapse-56b6b456a7b384eec6f6\">\n                            \n                            <span class=\"ekit-accordion-title\">3.1 Password Recovery<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-56b6b456a7b384eec6f6\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-66ec418\" data-parent=\"#accordion-6a7b384eec6f6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"ufaq-faq-body ufaq-body-1264\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><div class=\"ufaq-faq-body ufaq-body-26830\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><p>In case you have lost access to the anoGov electronic procurement platform, due to the use of a new qualified digital certificate, all you need to do now is to associate this new certificate to your registration, by following the steps below.<\/p><p><strong>1<\/strong> - Go to the anoGov page of a contracting authority of your choice and select the \u201cSet\/Recover Password\u201d option.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-9085\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/recuperar-palavra-passe.png\" alt=\"recuperar palavra passe\" width=\"517\" height=\"260\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/recuperar-palavra-passe.png 517w, https:\/\/anogov.com\/home\/wp-content\/uploads\/recuperar-palavra-passe-300x151.png 300w\" sizes=\"(max-width: 517px) 100vw, 517px\" \/><\/p><\/figure><\/div><p><strong>2<\/strong> - This process consists of identifying the company and the user for whom access to the platform must be recovered.<\/p><p><img decoding=\"async\" class=\"size-full wp-image-9086\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/dados-do-utilizador-a-recuperar.png\" alt=\"dados do utilizador a recuperar\" width=\"522\" height=\"362\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/dados-do-utilizador-a-recuperar.png 522w, https:\/\/anogov.com\/home\/wp-content\/uploads\/dados-do-utilizador-a-recuperar-300x208.png 300w\" sizes=\"(max-width: 522px) 100vw, 522px\" \/><\/p><figure class=\"aligncenter size-large\"><\/figure><p><strong>3<\/strong> - After carrying out this procedure, the user in question will receive an email with a validation code (it may take up to 10 minutes). This information is displayed on the platform page:<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><p><img decoding=\"async\" class=\"size-full wp-image-9087\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/email-enviado-com-sucesso.png\" alt=\"email enviado com sucesso\" width=\"333\" height=\"107\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/email-enviado-com-sucesso.png 333w, https:\/\/anogov.com\/home\/wp-content\/uploads\/email-enviado-com-sucesso-300x96.png 300w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/><\/p><\/figure><\/div><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-66ec418\">\n                        <a href=\"#collapse-47edda26a7b384eec6f6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-47edda26a7b384eec6f6\" aria-expanded=\"false\" aria-controls=\"Collapse-47edda26a7b384eec6f6\">\n                            \n                            <span class=\"ekit-accordion-title\">3.2 Link a new certificate<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-47edda26a7b384eec6f6\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-66ec418\" data-parent=\"#accordion-6a7b384eec6f6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"ufaq-faq-body ufaq-body-26915\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\">If you have lost access to the anoGov electronic public procurement platform because you are using a new qualified digital certificate and need to link it to your account, follow the steps below.<br \/><p><strong>Step 1<\/strong> \u2013 Go to the anoGov page of a contracting authority of your choice and select the \u201cDo you have a new certificate?\u201d option.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9097\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/tem-um-novo-certificado.png\" alt=\"tem um novo certificado\" width=\"514\" height=\"249\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/tem-um-novo-certificado.png 514w, https:\/\/anogov.com\/home\/wp-content\/uploads\/tem-um-novo-certificado-300x145.png 300w\" sizes=\"(max-width: 514px) 100vw, 514px\" \/><\/p><p>\u00a0<\/p><p><strong>Step 2<\/strong> \u2013 This process involves identifying the company and the user for whom access to the platform needs to be recovered.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9105\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/utilizador-tem-um-novo-certificado.png\" alt=\"utilizador tem um novo certificado\" width=\"522\" height=\"374\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/utilizador-tem-um-novo-certificado.png 522w, https:\/\/anogov.com\/home\/wp-content\/uploads\/utilizador-tem-um-novo-certificado-300x215.png 300w\" sizes=\"(max-width: 522px) 100vw, 522px\" \/><\/p><\/figure><\/div><p><strong>Step 3<\/strong> \u2013 Once this procedure has been completed, an email will be sent to the specified\/registered email address (this may take up to 10 minutes). This information is displayed on the platform page:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9098\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/email-enviado-com-sucesso-10min.png\" alt=\"email enviado com sucesso 10min\" width=\"300\" height=\"152\" \/><\/p><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-66ec418\">\n                        <a href=\"#collapse-39ecb976a7b384eec6f6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-39ecb976a7b384eec6f6\" aria-expanded=\"false\" aria-controls=\"Collapse-39ecb976a7b384eec6f6\">\n                            \n                            <span class=\"ekit-accordion-title\">3.3 Certificate Association<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-39ecb976a7b384eec6f6\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-66ec418\" data-parent=\"#accordion-6a7b384eec6f6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"ufaq-faq-body ufaq-body-26915\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><p><strong>Certificate Association Video:<\/strong><\/p><p><div style=\"width: 800px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-2666-1\" width=\"800\" height=\"469\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/Associacao-Certificado-Anogov-1.m4v?_=1\" \/><a href=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/Associacao-Certificado-Anogov-1.m4v\">https:\/\/anogov.com\/home\/wp-content\/uploads\/Associacao-Certificado-Anogov-1.m4v<\/a><\/video><\/div><\/p><p>\u00a0<\/p><p><strong>Certificate Association \u2013 Step-by-Step:<\/strong><\/p><p><strong>Step 1<\/strong> \u2013 After receiving the \u201cActivation Password\u201d email, activate your user account by selecting the \u201cclick here\u201d option in the email.<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9095\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/email-associar-certificado.png\" alt=\"email associar certificado\" width=\"626\" height=\"433\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/email-associar-certificado.png 626w, https:\/\/anogov.com\/home\/wp-content\/uploads\/email-associar-certificado-300x208.png 300w, https:\/\/anogov.com\/home\/wp-content\/uploads\/email-associar-certificado-600x415.png 600w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/p><p>\u00a0<\/p>The following window will be displayed.<\/div><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><br \/><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9096\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/ecra-associacao-de-certificado.png\" alt=\"ecr\u00e3 associa\u00e7\u00e3o de certificado\" width=\"698\" height=\"333\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/ecra-associacao-de-certificado.png 698w, https:\/\/anogov.com\/home\/wp-content\/uploads\/ecra-associacao-de-certificado-300x143.png 300w, https:\/\/anogov.com\/home\/wp-content\/uploads\/ecra-associacao-de-certificado-600x286.png 600w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/><\/p><p><strong>Step 2<\/strong> \u2013 Select the \u201cLoad Certificates\u201d option. A JNLP file will then be downloaded, which should be opened using the Java application.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9111\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/ficheiro-JNLP.png\" alt=\"ficheiro JNLP\" width=\"312\" height=\"106\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/ficheiro-JNLP.png 312w, https:\/\/anogov.com\/home\/wp-content\/uploads\/ficheiro-JNLP-300x102.png 300w\" sizes=\"(max-width: 312px) 100vw, 312px\" \/><\/p><p><strong>Step 3<\/strong> \u2013 Next, select the \u201cList \/ Update Certificates\u201d option and add the new Qualified Digital Certificate installed on your computer by clicking \u201cAdd\u201d in the certificate list.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9229\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/adicionar-certificados.png\" alt=\"adicionar certificados\" width=\"698\" height=\"279\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/adicionar-certificados.png 698w, https:\/\/anogov.com\/home\/wp-content\/uploads\/adicionar-certificados-300x120.png 300w, https:\/\/anogov.com\/home\/wp-content\/uploads\/adicionar-certificados-600x240.png 600w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/><\/p><p><strong>Step 4<\/strong> \u2013 Finally, select the \u201cSubmit\u201d button to complete the user activation process.<\/p><p>\u00a0<\/p><p>NOTES:<\/p><ol><li>You should select the authentication option to enable authentication on the platform, and the signing option if the certificate is to be used for signing documents.<\/li><li>If you are using Multicert certificates or a Citizen Card, you must add both certificates: the authentication certificate and the signing certificate. If you are using a DigitalSign certificate, you will only have one certificate to add.<\/li><li>If you wish to use the signing function and it is not active, you should contact the certification authority that issued your certificate.<\/li><\/ol><p>We would like to take this opportunity to point out that a QDC \u2013 Qualified Digital Certificate contains sensitive information relating to the individual and\/or organisation to which it belongs, even if the certificate has expired.<\/p><p>To prevent any harm resulting from misuse or unauthorised access by third parties, we recommend destroying the device in order to permanently invalidate the certificate.<\/p><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Recovery Access 3. Recovery Access \/ User Activation 3.1 Password Recovery In case you have lost access to the anoGov electronic procurement platform, due to the use of a new qualified digital certificate, all you need to do now is to associate this new certificate to your registration, by following the steps below. 1 [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2666","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2666"}],"collection":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/comments?post=2666"}],"version-history":[{"count":13,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2666\/revisions"}],"predecessor-version":[{"id":9261,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2666\/revisions\/9261"}],"wp:attachment":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/media?parent=2666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}