{"id":2655,"date":"2023-07-10T13:55:37","date_gmt":"2023-07-10T12:55:37","guid":{"rendered":"https:\/\/anogov.com\/home\/?page_id=2655"},"modified":"2023-07-10T14:01:09","modified_gmt":"2023-07-10T13:01:09","slug":"recuperar-acesso-perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/anogov.com\/home\/recuperar-acesso-perguntas-frequentes\/","title":{"rendered":"Recuperar Acesso &#8211; Perguntas Frequentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2655\" class=\"elementor elementor-2655\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6003e687 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"6003e687\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3d2e38\" data-id=\"e3d2e38\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6cebfc2e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6cebfc2e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Perguntas Frequentes<br>\nRecupera\u00e7\u00e3o de Acesso<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-521a87f0 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"521a87f0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-138b9c6e\" data-id=\"138b9c6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1337140e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1337140e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">3. Recupera\u00e7\u00e3o de acesso\/ Ativa\u00e7\u00e3o de utilizador<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65337a73 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"65337a73\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d5878026101\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-65337a73\">\n                        <a href=\"#collapse-56b6b4569d5878026101\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-56b6b4569d5878026101\" aria-expanded=\"false\" aria-controls=\"Collapse-56b6b4569d5878026101\">\n                            \n                            <span class=\"ekit-accordion-title\">3.1 Recupera\u00e7\u00e3o de acesso<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-56b6b4569d5878026101\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-65337a73\" data-parent=\"#accordion-69d5878026101\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"ufaq-faq-body ufaq-body-1264\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><div class=\"ufaq-faq-body ufaq-body-26830\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><p>Caso tenha perdido o acesso \u00e0 plataforma eletr\u00f3nica de contrata\u00e7\u00e3o p\u00fablica anoGov, pelo facto de estar a utilizar um novo certificado digital qualificado e necessita de associar o mesmo ao seu registo, deve efetuar os seguintes passos.<\/p><p><strong>1<\/strong> - Aceda \u00e0 p\u00e1gina de anoGov de uma entidade adjudicante \u00e0 sua escolha e selecione a op\u00e7\u00e3o \u201cRecuperar Acesso\u201d:<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-1508 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-1.jpg\" alt=\"\" width=\"488\" height=\"234\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-1.jpg 488w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-1-300x144.jpg 300w\" sizes=\"(max-width: 488px) 100vw, 488px\" \/><\/figure><p>\u00a0<\/p><\/div><p><strong>2<\/strong> - Este processo consiste em identificar a empresa e o utilizador para o qual \u00e9 necess\u00e1rio efetuar a recupera\u00e7\u00e3o de acesso \u00e0 plataforma.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" class=\"aligncenter wp-image-1509 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-2.jpg\" alt=\"\" width=\"580\" height=\"452\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-2.jpg 580w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-2-300x234.jpg 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/figure><p>\u00a0<\/p><\/div><p><strong>3<\/strong> - Ap\u00f3s efetuar este procedimento, o utilizador em quest\u00e3o receber\u00e1 um email com um c\u00f3digo de valida\u00e7\u00e3o (poder\u00e1 demorar at\u00e9 10 minutos. Esta informa\u00e7\u00e3o \u00e9 apresentada na p\u00e1gina da plataforma:<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" class=\"aligncenter wp-image-1510 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-1-3.jpg\" alt=\"\" width=\"296\" height=\"151\" \/><\/figure><\/div><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-65337a73\">\n                        <a href=\"#collapse-47edda269d5878026101\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-47edda269d5878026101\" aria-expanded=\"false\" aria-controls=\"Collapse-47edda269d5878026101\">\n                            \n                            <span class=\"ekit-accordion-title\">3.2 Ativa\u00e7\u00e3o de utilizador<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-47edda269d5878026101\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-65337a73\" data-parent=\"#accordion-69d5878026101\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"ufaq-faq-body ufaq-body-26915\"><div class=\"ewd-ufaq-post-margin ufaq-faq-post\"><figure class=\"wp-block-video\"><p><div style=\"width: 800px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-2655-1\" width=\"800\" height=\"385\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/3-2-1.m4v?_=1\" \/><a href=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/3-2-1.m4v\">https:\/\/anogov.com\/home\/wp-content\/uploads\/3-2-1.m4v<\/a><\/video><\/div><\/p><p>\u00a0<\/p><\/figure><p><strong>Ativa\u00e7\u00e3o de utilizador passo a passo<\/strong><\/p><p>Passo 1 \u2013 Ap\u00f3s a rece\u00e7\u00e3o do email com o c\u00f3digo de ativa\u00e7\u00e3o, dever\u00e1 efetuar a ativa\u00e7\u00e3o do utilizador selecionando a op\u00e7\u00e3o \u201cAtivar Utilizador\u201d da p\u00e1gina de anoGov da entidade adjudicante.<\/p><p>Ser\u00e1 apresentada a seguinte janela:<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1511 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2.png\" alt=\"\" width=\"955\" height=\"365\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2.png 955w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2-300x115.png 300w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2-768x294.png 768w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-2-600x229.png 600w\" sizes=\"(max-width: 955px) 100vw, 955px\" \/><\/figure><\/div><p>Passo 2 \u2013 Preencha os campos referentes ao NIF da empresa, email do utilizador que se encontra a efetuar a recupera\u00e7\u00e3o de acesso, coloque o c\u00f3digo de ativa\u00e7\u00e3o recebido no email e clique em \u201cProsseguir\u201d.<\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1512 size-full\" src=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3.jpg\" alt=\"\" width=\"865\" height=\"415\" srcset=\"https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3.jpg 865w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3-300x144.jpg 300w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3-768x368.jpg 768w, https:\/\/anogov.com\/home\/wp-content\/uploads\/2023\/07\/3-2-3-600x288.jpg 600w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure><\/div><p>Passo 3 \u2013 De seguida aceda \u00e0 op\u00e7\u00e3o \u201cListar \/ atualizar certificados\u201d e adicione o novo Certificado Digital Qualificado que est\u00e1 inserido na sua m\u00e1quina clicando em \u201cAdicionar\u201d, na listagem de certificados.<\/p><p>Passo 4 \u2013 Por fim, selecione o bot\u00e3o \u201cEnviar\u201d para concluir o processo de ativa\u00e7\u00e3o de utilizador.<\/p><p>NOTAS:<\/p><ol><li>Dever\u00e1 selecionar a op\u00e7\u00e3o de autentica\u00e7\u00e3o para conseguir efetuar a autentica\u00e7\u00e3o na plataforma e a op\u00e7\u00e3o de assinatura caso o certificado seja utilizado para a assinatura de documentos.<\/li><li>Se estiver a utilizar os certificados da Multicert ou cart\u00e3o do cidad\u00e3o deve adicionar os dois certificados o de autentica\u00e7\u00e3o e de assinatura. Se utilizar o certificado da DigitalSign apenas ter\u00e1 um certificado para adicionar.<\/li><li>Caso pretenda utilizar a componente de assinatura e a mesma n\u00e3o esteja ativa, dever\u00e1 entrar em contacto com a entidade certificadora do seu certificado.<\/li><li>Ap\u00f3s a utiliza\u00e7\u00e3o do c\u00f3digo de ativa\u00e7\u00e3o ou a passagem dos tr\u00eas dias de envio do mesmo, este expira, sendo necess\u00e1rio o envio de novo c\u00f3digo.<\/li><\/ol><p>Aproveitamos esta oportunidade para informar que um CDQ \u2013 Certificado Digital Qualificado cont\u00e9m informa\u00e7\u00e3o sens\u00edvel relativa \u00e0 pessoa e\/ou organiza\u00e7\u00e3o a que pertence, ainda que esteja fora do prazo de validade, ou seja, j\u00e1 tenha expirado. Para evitar preju\u00edzos resultantes do uso indevido ou do acesso n\u00e3o autorizado por parte de terceiros, aconselhamos a destrui\u00e7\u00e3o do dispositivo de forma a invalid\u00e1-lo definitivamente.<\/p><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Perguntas Frequentes Recupera\u00e7\u00e3o de Acesso 3. Recupera\u00e7\u00e3o de acesso\/ Ativa\u00e7\u00e3o de utilizador 3.1 Recupera\u00e7\u00e3o de acesso Caso tenha perdido o acesso \u00e0 plataforma eletr\u00f3nica de contrata\u00e7\u00e3o p\u00fablica anoGov, pelo facto de estar a utilizar um novo certificado digital qualificado e necessita de associar o mesmo ao seu registo, deve efetuar os seguintes passos. 1 &#8211; [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2655","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2655"}],"collection":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/comments?post=2655"}],"version-history":[{"count":9,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2655\/revisions"}],"predecessor-version":[{"id":2668,"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/pages\/2655\/revisions\/2668"}],"wp:attachment":[{"href":"https:\/\/anogov.com\/home\/wp-json\/wp\/v2\/media?parent=2655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}